Terms & Conditions 

Worcestershire Hot Tub Hire

 

Very important – please ensure your property has the access we need to install your tub. Further information is contained later in the leaflet. Please note refunds will not be given if you or your property prevents us from installing the tub after accepting these terms and conditions.

 

You must make suitable checks to ensure your property and access to it allows us to safely install the tub.

Solid spa/rigid hot tubs are moved on our specialist mats - they

cannot be lifted over gates, fences, or made to go around tight corners.

They measure 6 ft. in height and length and 32 inches wide while being moved into position on their side.

See diagrams for more information about access requirements.

 

 

Spa hiring – Important things to know:

 

Booking with us

 

Your booking is reserved once you have confirmed your booking with us, and an invoice has been sent to you, if you wish to cancel your booking you will need to inform us before your hire date.

 

Payments

 

We can accept payment by bank transfer with details on the bottom of the invoice; or via card payment which can be provided via a link upon your request.

 

Cancelling your booking and refunds

 

The hire of our equipment is classified as the supply of services related to leisure activities pursuant to Regulation 28 of the Consumer Contracts

(Information, Cancellation and Additional Charges) Regulations 2013.

You have the right to cancel and receive a full refund. We must receive a

cancellation notice e-mail no later than 14 days before your booking is due to commence at bookings@worcestershirehottubhire.net. A full refund will then be issued to you within 28 days of your notice being received by us.

 

If you cancel less than 14 days before your booking is due to

commence you will not be entitled to a refund.

 

We have the right to refuse or cancel a booking for any reason, and if we

cancel your booking we will refund you within five bank clearing days.

 

Deposits

 

All bookings over 2 weeks away will require a 10% deposit, per tub.

Deposits for our Christmas and New Year hires are 10% of the total price and in all cases the balance must be paid in full 2 weeks prior to the delivery date of the booking.

 

Data protection

 

We retain some information about you for the purposes of our business.

The information we hold about you will never be sold or shared with any other organisation unless required to do so by law, or if it is pursuant to the provision of services you have hired from us.

 

Week hires

 

Delivered Wednesday and collected the next Wednesday.

 

Delivery and Collection days are not days of use.

Delivery days can’t be used due to needing to heat to temperature.

 

The day of delivery

 

Please have someone available from 9:00am onward on the day of

delivery. We cannot give fixed times, as traffic and problems accessing

customer properties can cause us delays.

 

 

Days of use

 

The day of delivery and day of collection are not hired days of use.

The hot tub can take 8-12 hours to heat to temperature.

You may on occasions be able to use the spa on these days, however we cannot guarantee this.

 

Collection day

 

Please have someone available from 9:00 am onward on the day of

collection. We must have access to the tub, and it must be full and remain powered up. When we arrive, we empty and clean the hot tub. To ensure public safety we will remove the tub filter you have used, secure it in a bag and dispose of it.

 

Your hose please

 

You will need to have a hose for us to fill your hired tub from your water supply, we do not bring a hose due to health and safety. We begin the water filling and will leave the tub to fill with you and give you instructions on what to do next, we do not wait there for the tub to fill.

 

 

Power

 

Your hired tub requires electricity from the time we arrive until the time we have completed collection. Our hot tubs come with a 6-metre power cable.

We cannot provide extension cables due to health and safety; you will need to provide any extension cables at your own risk.

The hot tub will need constant power until the we come and collect the hot tub.

 

Suitable ground

 

Please ensure that you have suitable level ground for the tub. If you want us to place the tub on grass, please be aware this may in some cases cause discolouration or seriously damage the grass. We cannot be held responsible if your grass is damaged because you have a tub placed on it.

 

Keeping it clean

 

Bathers must:

• not wear lotions, oils, makeup, or skin creams in the spa

• use the toilet and shower before entering the spa.

• not use the spa if they have had diarrhoea within the last 14 days.

• not exceed the maximum number permitted in the spa pool (4-6).

It is recommended that bathers do not exceed 15 minutes immersion at a time.

 

Please dose the spa with 1⁄2 teaspoon of chlorine granules per person

after every use, leave the cover open for 10 minutes once the chemicals are dosed to let any fumes vent out.

We will leave a floating dispenser with a chlorine tablet when we drop the tub off, once this has dissolved, please could you replace it.

 

We can provide Bromine as an alternative if you are allergic to chlorine.

 

Anyone who is allergic to any of the chemicals we use must not, under any circumstances, use the spas.

 

Rules for children.

 

Children under 4 must not use the spa pool and children (and others) who are unable to keep their faces out of the water must not use the spa.

All other children using the spa pool must always be supervised – our experience has shown inquisitive kids are a major source for faults with our tubs so please make sure they do not press any buttons.

 

Be healthy, stay healthy.

 

Do not use a tub after a heavy meal or while under the influence of alcohol or sedatives.

Intended users suffering from diseases of the heart and circulation, skin conditions, are immunosuppressed, subject to fits, or taking drugs affecting the cardiovascular or nervous system, should not use spa pools without first seeking medical advice.

Pregnant women are advised to consult with their doctor before using a spa pool.

No incontinent person may use the spa pool, with or without a waterproof nappy.

 

Damage

 

You are responsible during the hire of the tub to ensure that the hired equipment does not become damaged. Any damage caused to the hired equipment for whatever reason while at the property the tub is hired at will need to be reimbursed to us within 7 days.

 

 

Holiday lets / rentals

 

If you are hiring a tub for a holiday let you will need to liaise with the owner of the property to ensure that you have permission for us to install a hot tub, and that the property has the access requirements we need to safely install it.

If we arrive and it is not possible to safely put the tub into place, we will not be able to install the tub, and you will not be entitled to a refund.

As you will see from the above, when we arrive, we need access to electricity and water supply – so if you are not going to be there someone with access to the property needs to be.

 

As with any other hire the property owner needs to provide the hose as we do not provide hoses for health and safety reasons.

If you are not there when we deliver you may need to complete the water filling process yourself later. This may delay use of the tub as it can take at least 8-12 hours to come to temperature.

The tub must remain powered up through the duration of the hire, up until we have finished with the emptying and initial cleaning process.

When we come to collect, we once again will need access to the property.

 

 

 

 

 

 

Making sure it fits!

 

Our solid spa hot tubs are moved into position on their side. When they are on their side, they stand approximately 6 ft. tall and 6 ft. in length and are 32 inches wide.

Alleys, gates, etc. need to be more than 32 inches wide and must not have any corners or bends, even at the end of them as the tub will not be able to get through.

We will not be able to lift solid hot tubs over any obstructions.

Remember if you book and accept these terms and conditions, and we attempt delivery but you or your property does not allow us to install the tub you will not be entitled to a refund.